Enhance customer experience whilst reducing costs
8x8 Virtual Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. Our solution is completely cloud-based, significantly reducing both your capital and operating expenses.
Any media. Communicate with customers and manage contacts on voice, email, and chat channels. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting.
Reliability and security. 8x8’s reliability, security and compliance make it an ideal choice for companies that need high reliability or that must satisfy the requirements of PCI, FISMA, Privacy Shield or HIPAA (tailored BAAs available).
Analytics increase agent productivity. Our intuitive, web-based user interface lets agents work anywhere, while centralised management and reporting features empower supervisors to manage everything from agent scheduling to coaching, recording and call intervention.
Connect locally. manage globally. 8x8’s secure and redundant data centres help unite and manage all your contact centres into one seamless global support organisation. Agents can work from anywhere, and smart call routing quickly connects customers with the right agents—anywhere in the world.
8x8 Virtual Contact Centre Editions
8x8 offers four contact centre editions to meet the needs of any size organisation.
1. Digital Edition: Provides email and chat channels with pre-built CRM integration, reports and dashboard analytics.
2. Standard Edition: Provides voice channel with standard IVR, queued callback and reports and dashboard analytics.
3. Pro Edition: For more sophisticated contact centres, this edition provides full multi-channel capabilities with enhanced IVR (custom apps), co-browse and proactive chat.
4. Ultimate Edition: Our most advanced edition, provides the same features as 8x8 Virtual Contact Centre Pro but adds Quality Management and additional wallboards.